Fair and straightforward.

Cancellation

You can cancel your MarkLens subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will not be charged for the next cycle, and you will keep access to your plan until the period ends.

After cancellation, your account reverts to the free tier. Your read history is retained and remains accessible.

Refunds

We offer refunds in these circumstances:

• Within 7 days of first payment: if you have not run any reads on a paid plan and are unhappy with the service, contact us and we will issue a full refund.
• Service outages: if MarkLens experiences a significant outage affecting your paid plan (more than 24 hours of downtime in a billing period), we will credit or refund a pro-rated amount.
• Billing errors: if you were charged incorrectly, contact us and we will correct it immediately.

We do not issue refunds for partial months when you cancel mid-period, or for reads that have already been run.

How to request a refund

Email hello@marklens.ai with your account email and a brief description of the issue. We will respond within 2 business days.